How can we help you? Search our FAQs below


1. How are the roses delivered?

The roses are delivered in 2 bulk bunches of 25 stems each and packed in a cardboard decorative box delivered to your door by UPS


2. I need my flowers for tomorrow, when do I have to place the order?

If you need an overnight delivery you must place the order before 11:00 AM PT Please remember that we do not have delivery options on Saturday, Sunday and Monday therefore if you place the order on Thursday after 11:00 AM PT, your order will be delivered the following Tuesday.


3. Could you send me a sample of the roses?

Samples are not available


4. I need my flowers for tomorrow, when do I have to place the order?

If you need an overnight delivery you must place the order before 11:00 AM PT Please remember that we do not have delivery options on Saturday, Sunday and Monday therefore if you place the order on Thursday after 11:00 AM PT, your order will be delivered the following Tuesday.


5. Could you send me 60 stems?

The items cannot be customized and are all packed by 50 stems.


6. Could I order my flowers through you?

Unfortunately, at this moment we cannot place the order for you. You can place the order online or calling to Costco Customer Service at (800) 955-2292.


7. Who delivers the flowers?

The flowers are delivered via UPS.


8. Could you deliver the flowers on Saturday?

At this time, Saturday delivery is not available.


9. I could not add a message, could you add a message for me?

Yes we can add the message unless it is an overnight order.


10. Could I change the address/delivery date of my order?

We can change address/delivery date of your order within 48 hours of placing the order. Changes are not available for overnight delivery.


11. Could I pick up the flowers in a store?

This option is currently not available.


12. Could you mix the colors?

Orders may not be customized


13. I need the flowers for my wedding, could you recommend which is the best day to receive them?

We recommend you receive roses for your wedding 2-3 days prior to the event in order to allow them to bloom prior to the event.


14. How should I care for my flowers?

Step by step instructions are printed on the front of the box for your convenience.


15. I did not receive 50 stems can you issue a credit?

Please take both bunches of roses and turn them around where the stems are facing you and count them from the bottom. The roses come in 2 layers.


16. How can I remove the plastic wrap?

Simply take scissors or sheers and cut the tape and carefully remove it.


17. Can you tell me who sent my flowers?

We do not have this information for the privacy of the sender. For more information please call (800) 955-2292.


18. Can I cancel my order?

For cancelations or rescheduling, please contact us within 48 hours of placing your order. Cancelations are not permitted for overnight orders.


19. I placed my order yesterday and it has not arrived yet.

Cut off for next day orders is 11:00 AM PT. Any order received after the cut off time will be delivered the next available delivery date.  (Tuesday-Friday)


20. Why can’t I select my preferred arrival date?

At this time there might be something happening with the website. You may also call (800) 955-2292 to place your order and we apologize for the inconvenience


21. Could you give me the tracking number of my order?

The tracking number of your order is available as soon as the flowers are shipped.


22. How long are the steams of the roses?

The bottom layer of your roses measure 50cm or 19.5 inches.


23. I no longer want the flowers. Can I cancel my order arriving today?

There are no cancelations/changes to orders already processed.


24. How long should my flowers last after they arrive?

The flowers should last between 5-9 days if the water is maintained/cleaned


25. Are the flowers fully bloomed in the arrival date?

Your flowers will arrive in bud stage. They will need to drink and perk up to begin blooming.


26. If I am not at home at the time of delivery, what will happen to my roses?

UPS can leave the flowers in the porch or in front of the door.


27. Can I add more roses to my order?

You should place a new order for the additional flowers.


28. My roses arrived wilted, is that normal?

We truly apologize if you receive wilted roses and this is not normal. Please let us know if you would like to receive a replacement order or would prefer a refund.


29. Do the roses come with a vase?

The 50 stems of roses do not include a vase.